Posts Tagged ‘equipment returns’

KEH.com Return Process Review

May 5th, 2011

Nobody likes to go through the returns process for equipment. Unfortunately, even equipment that has been tested for defects will have intermittent issues that are hard to detect without regularly using the equipment. That was the case with a Sigma 70-200 that I recently picked up from KEH.com. According to Sigma, the lens had a problem with the diaphragm sticking. They suggested returning the lens to KEH. I’d had great success with buying equipment from KEH in the past, but I know the returning merchandise can be a real test of the vendor’s commitment to customer service.

Professionalism about return I talked to Dan at KEH about the issues I was having with my len[...]