H And H Logo

One of the questions we get asked most frequently by newer photographers is which photo lab we use. It’s pretty interesting to me that even early on these photographers have figured out that professional photographers typically stick to one lab – it’s usually an unspoken exclusive relationship. With that being the case, you want to make sure that you’re compatible with your lab. Since there’s no e-harmony for photo labs, you’ve probably found yourself asking around to learn more about a lab before you commit. I’ll break the suspense right now, and let you know that we almost always use H&H for our prints and professional products. We like so much about H&H, but if I had to narrow it down, here are some of the things that we most like about them.

Quick order turn-around
One of our big selling factors to our clients is our speed. Our wedding images get posted online in 2 to 3 days. Wedding albums are in the clients’ hands in as little as a month after the wedding. In order for the whole process to work, we can’t be waiting around on a photo lab to get prints or albums back. With H&H, it depends on the product that we’re ordering, but for proofs and most prints, we have everything back from the lab within 2 business days. That’s pretty impressive in my book.

High quality standards
Our other major selling point to our clients is that we’re going to give them a professional product. Of course, this whole process starts with us capturing images like a pro, but it’s not all about us in the end. After we send the image off to the lab, the high quality has to be maintained or the whole process breaks down. We’ve seen consistently excellent results from H&H’s final product that they deliver to our door. If you’re not sure whether H&H takes the quality of their results seriously, take the lab tour to see the kind of genius and dedication going into every order that comes in.

Selection of products
Every time I visit H&H or my sales rep comes over for a visit, I’m always impressed with the new offerings that H&H comes out with. It’s great to get new ideas for products from your photo lab. Even better than that though is when a customer is looking for something specific, you can be pretty sure H&H has the product. There have been a handful of items that H&H didn’t have when we wanted them, but for those rare times, it’s usually just another couple months, and they’ve got that in their product lineup too.

Easy software
We’ve tried ordering with software other than ezSuite – drives us nuts! When Larissa first put me in charge of orders, the software did just what I expected. The ordering software should be the kind of thing that you say “of course, how else would it work”? For other labs, I know that’s not always the case. That’s because there’s more to love at H&H – if you want to think I’m cheesy for loving my lab, you can. Whatev.

Customer-centered
Like any photography studio, every lab has a personality. I’d say that one of the easiest ways to describe H&H’s lab personality is to say that they’re interested in what the customer thinks. Labs that scream “look at me” don’t even register on my radar, but a lab that asks how they can help ME as a photographer makes me take notice.

In good company
At this point, you know that we use H&H, but there are some other really talented artists who have found H&H to be a good partner to their amazingness. Here are a few we really like. Scott and Adina Hayne of Hayne Photographers. Blair Phillips of Blair Phillips Photography. Kirk Voclain of Kirk Voclain Photography. Just to be clear, I’m not advocating that you should copy the choices these businesses made – simply stating that H&H is a stellar enough lab to handle the needs of big-time photographers.

For more information on H&H, visit their website at www.hhcolorlab.com , or if you’d like to chat with H&H, I’d be happy to make the introduction.

What lab do you love? Have you tried H&H out?

8 Responses to “What’s Your Photo Lab Doing For You?”

  1. James B. says:

    Nice info I have been looking for a trusty photo lab Thanks Alot
    James B. recently posted..Lomography

  2. Abby says:

    Thanks for the info. We always try to test out new services so seeing reviews on photolabs will really help us out a lot (and other photogs too).
    Abby recently posted..Who doesn’t love kids in adorable costumes?

  3. Kami Brady says:

    Glad I saw this — H&H is right in my backyard and I’ve never tried them. Looking forward to “buying local”. :-)